Privacy Policy

At Tensio Design & Civil Consultancy ("Tensio," "we," "us," or "our"), we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services and website.

By using our services, you consent to the data practices described in this policy. If you do not agree with this policy, please do not use our services.

1. Information We Collect

1.1 Personal Information

We collect personal information that you voluntarily provide when you:

• Register for an account or book our services
• Fill out contact forms or request consultations
• Subscribe to our newsletter or communications
• Participate in surveys or feedback forms
• Communicate with us via email, phone, or chat

This information may include:

• Name and contact details (email, phone number, address)
• Company or organization information
• Project details and requirements
• Payment and billing information
• Professional credentials and qualifications

1.2 Technical Information

When you visit our website, we automatically collect certain technical information:

• IP address and device information
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website addresses
• Cookies and similar tracking technologies

1.3 Project-Related Information

For service delivery, we collect project-specific information including:

• Site photographs and videos
• Architectural and structural drawings
• Property documents and legal records
• Previous inspection reports and assessments
• Material specifications and test reports

2. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide, maintain, and improve our consultancy services
• Communication: To respond to inquiries, send updates, and provide customer support
• Project Management: To plan, execute, and monitor engineering projects
• Payment Processing: To process transactions and send invoices
• Legal Compliance: To comply with applicable laws, regulations, and professional standards
• Marketing: To send promotional materials and service updates (with your consent)
• Analytics: To analyze website usage and improve user experience
• Security: To protect against fraud, unauthorized access, and security threats

3. Data Sharing and Disclosure

3.1 Service Providers

We may share your information with trusted third-party service providers who assist us in:

• Payment processing (Razorpay, payment gateways)
• Email and communication services
• Website hosting and cloud storage
• Analytics and performance monitoring
• Material testing laboratories

These providers are contractually obligated to protect your information and use it only for specified purposes.

3.2 Legal Requirements

We may disclose your information when required by law, court order, or government regulation, or to:

• Comply with legal processes and obligations
• Protect our rights, property, or safety
• Prevent fraud or security threats
• Respond to emergency situations

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change.

3.4 With Your Consent

We may share your information with other parties when you provide explicit consent, such as for case studies or testimonials.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption of data in transit and at rest
• Secure servers and firewalls
• Access controls and authentication
• Regular security audits and updates
• Employee training on data protection

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes outlined in this policy
• Comply with legal, accounting, or reporting requirements
• Resolve disputes and enforce agreements
• Maintain professional records as per engineering standards

Project-related information is typically retained for 7-10 years in accordance with professional engineering standards and legal requirements.

6. Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Objection: Object to processing of your information for certain purposes
• Restriction: Request restriction of processing in certain circumstances
• Portability: Request transfer of your information to another service provider
• Withdraw Consent: Withdraw consent for marketing communications at any time

To exercise these rights, please contact us at privacy@tensio.in. We will respond to your request within 30 days.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience:

• Essential Cookies: Required for website functionality
• Performance Cookies: Help us understand how visitors use our website
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Track your activity for advertising purposes (with consent)

You can control cookies through your browser settings. However, disabling cookies may affect website functionality.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than India. We ensure appropriate safeguards are in place to protect your information in accordance with this policy and applicable data protection laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically. Continued use of our services after changes constitutes acceptance of the updated policy.

12. Legal Compliance

This Privacy Policy complies with:

• Information Technology Act, 2000 (India)
• Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
• General Data Protection Regulation (GDPR) principles for international clients
• Professional engineering ethics and confidentiality standards